Shipping Policy

At the only.collection, we strive to deliver your products quickly and efficiently. Below are the details of our shipping policy:

1. Processing Time

Orders are processed and shipped within 2-3 business days of receiving your order. Please note that processing times may vary depending on product availability, holidays, or high-volume sales periods. You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Rates

Shipping costs are calculated based on the destination and the size/weight of the order. You will be provided with the shipping options and their costs at checkout before completing your purchase. We offer various shipping methods to suit your needs, including standard and expedited options.

3. Domestic Shipping

We offer standard and expedited shipping within the United States. Delivery times for domestic orders are typically:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days

4. International Shipping

We also offer international shipping to select countries. Please note that international orders may take longer to arrive due to customs processing. Shipping times typically range from 7-14 business days. International shipping rates will be calculated at checkout.

5. Customs & Import Duties

For international orders, please be aware that your order may be subject to customs duties, taxes, and other import fees. These charges are the responsibility of the recipient and are not included in the shipping charges at checkout. Please check with your local customs office for more details on potential fees.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to track your shipment's progress until it arrives at your door.

7. Shipping Delays

While we make every effort to ensure timely delivery, there may be unforeseen delays due to factors such as weather, holidays, or courier issues. If your order is delayed beyond the estimated delivery time, please contact us at only@theonlyholdings.com, and we will assist you in resolving the issue.

8. Service Interruptions

In rare cases, shipping services may be interrupted due to circumstances beyond our control (e.g., natural disasters, strikes, etc.). We will notify you of any major service disruptions that could affect your order’s delivery.

9. Shipping Address

Please double-check your shipping address at checkout to ensure it is correct. We are not responsible for lost or delayed shipments due to incorrect addresses provided.

10. Order Issues or Concerns

If you experience any issues with your shipment, such as missing or damaged items, please contact our customer service team at only@theonlyholdings.com within 7 days of receiving your order, and we will resolve the issue as quickly as possible.