Refund Policy

At the only.collection, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, we offer a refund policy under the following terms:

1. Refund Eligibility

To be eligible for a refund, you must contact us within 30 days from the date of purchase. The item must be unused, in its original condition, and in the original packaging.

2. Refund Process

To initiate a refund, please contact our customer service team at only@theonlyholdings.com with your order number and a description of the issue. Our team will review your request and respond within 5-7 business days.

3. Full or Partial Refunds

• Full Refund: If the product is defective or the order was incorrect, you are eligible for a full refund.

• Partial Refund: If you simply change your mind about the purchase, a partial refund may be provided, depending on the condition of the item and the time passed since purchase.

4. Return Shipping Costs

If a product is being returned due to a defect or error on our part, we will cover return shipping costs. If you are returning an item due to personal preference, you are responsible for the return shipping fees.

5. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Products that have been opened, used, or altered in any way.

• Gift cards or downloadable products.

• Perishable goods, such as food products.

6. International Orders

For international customers, please note that any applicable customs duties, taxes, or import fees are non-refundable.

7. Exchanges

If you would like to exchange a product, please follow the same process as a return, and we will provide you with further instructions on how to proceed.